General
New to heating oil
- What happens after I have placed my heating oil order?
- What information do I need before I place my first heating oil order?
- Which type of heating oil should I order?
- Is there a minimum order quantity? What is it?
- How can I pay for my heating oil?
- Does my oil tank base meet current safety regulations?
Connected
- What is BoilerJuice Connected?
- How does the Connected Monitor work?
- I have poor mobile phone signal, can I still use the Connected Monitor?
- What will Connected cost me?
- Why do my monthly payments work out more than my usual oil costs?
- Will my monthly payments ever change?
Ordering
- Can I Order Any Number of Litres I Like?
- How Do I Get a Quote?
- Can I Place an Order to "Fill up" the Tank?
- How Much Oil Should I Order?
- Why Can't I Order Less Than 500 litres?
- How Do I Place an Order?
Delivery
- My order has not yet been delivered
- I received a notification that my delivery was coming today, but it hasn't arrived. What do I do ?
- When will my oil be delivered?
- The Supplier Did Not Deliver the Full Order
- I Need a Delivery Earlier Than the Time Stated on the Order Confirmation. What Can I Do?
- How Do I Know How Much Oil was Delivered?
Location and Access Issues
- I Have Access Problems and Need to Be There, Who Should I Contact?
- I Have Difficult Access, Can You Send More Than One Person?
- How Far Can the Tank be from The Tanker?
- My Filling Access is What they Call an Offset Pipe, i.e. My Tank is Located Away from the Access or Filling Point. Do You Deliver to These Locations?
- Can I Have My Oil Delivered in a "Baby Tanker"?
- Can You Deliver to a Houseboat?
Prices
Payment
- How can I refund any monies held in my BoilerJuice account?
- What is the service charge?
- I Cannot Pay With My Maestro Card.
- How Do I Pay for My Oil?
- My SecureCode / Verified By Visa Password isn't Working or I Have Forgotten the Password.
- I Have Received an Invoice From The Supplier, Why Is This?
Refunds and Cancellations
- How can I refund my tank account balance back to my card?
- The Supplier Did Not Deliver the Full Order
- I have ordered too much oil... will I receive a refund?
- Will I Pay More Per Litre if the Tank Will Not Take the Full Order?
- I would like to cancel my order. How do I go about that?
- I've Cancelled My Order So Why is My Payment Still Shown on My Credit/Debit Card Account?
Group Savings
- Do I Need to Set up a Group to Get Group Savings?
- How Do Group Savings Work?
- How Can I Join Forces With Other Oil Users to Save Money?
- Why Can I Not Get a Group Saving When I Order an Express Delivery Option?
- Why Didn't My Order Receive Any Group Savings?
- I Need a 4-wheeler Tanker, Can I Receive a Group Saving?
Payment Plan
- What's in This for Me?
- Is My Money Safe?
- How is My Money Collected?
- Are My Debit or Credit Card Details Secure?
- Is There a Card Fee?
- How Much Can I Save Every Month?
Tank Account
Registration and Logging In
Contacting Us
Refer a Friend
- I’ve referred a friend so how do I know whether they’ve bought anything and whether I’ve got a reward?
- Why have I received a ‘refer a friend’ voucher code?
- How do I redeem my ‘refer a friend’ voucher code?
- Can I use multiple ‘refer a friend’ voucher codes against a single order?
- Can I use other ‘refer a friend’ voucher codes on other orders?
- Does the person who referred me also get a voucher?