General
About Heating Oil
Connected
- What is BoilerJuice Connected?
- How does the Connected Monitor work?
- I have poor mobile phone signal, can I still use the Connected Monitor?
- What will Connected cost me?
- Is Connected value for money?
- Why do my monthly payments work out more than my usual oil costs?
Ordering
- Can I Order Any Number of Litres I Like?
- How Do I Get a Quote?
- Can I Place an Order to "Fill up" the Tank?
- How Much Oil Should I Order?
- Why Can't I Order Less Than 500 litres?
- How Do I Place an Order?
Delivery
- I Have Difficult Access, Can You Send More Than One Person?
- When Will My Oil be Delivered?
- How Do I Know How Much Oil was Delivered?
- Which Supplier Will Deliver My Oil?
- Who Is Responsible for Delivery?
- Do I Need to be at Home When You Deliver?
Location and Access Issues
- I Have Access Problems and Need to Be There, Who Should I Contact?
- I Have Difficult Access, Can You Send More Than One Person?
- How Far Can the Tank be from The Tanker?
- My Filling Access is What they Call an Offset Pipe, i.e. My Tank is Located Away from the Access or Filling Point. Do You Deliver to These Locations?
- Can I Have My Oil Delivered in a "Baby Tanker"?
- Can You Deliver to a Houseboat?
Prices
Payment
- What is the service charge?
- I Cannot Pay With My Maestro Card.
- How Do I Pay for My Oil?
- My SecureCode / Verified By Visa Password isn't Working or I Have Forgotten the Password.
- I Have Received an Invoice From The Supplier, Why Is This?
- What if My Debit/Credit Card Payment is Incorrect?
Refunds and Cancellations
- The Supplier Did Not Deliver the Full Order
- I've Ordered More Than My Tank Will Hold
- Will I Pay More Per Litre if the Tank Will Not Take the Full Order?
- I Would Like to Cancel My Order. How Do I Go About That?
- I've Cancelled My Order So Why is My Payment Still Shown on My Credit/Debit Card Account?
- I Have Not Received a Refund for My Under-Delivery / Group Saving Back to My Card.
Group Savings
- Do I Need to Set up a Group to Get Group Savings?
- How Do Group Savings Work?
- How Can I Join Forces With Other Oil Users to Save Money?
- Why Can I Not Get a Group Saving When I Order an Express Delivery Option?
- Why Didn't My Order Receive Any Group Savings?
- I Need a 4-wheeler Tanker, Can I Receive a Group Saving?
Payment Plan
- What's in This for Me?
- Is My Money Safe?
- How is My Money Collected?
- Are My Debit or Credit Card Details Secure?
- Is There a Card Fee?
- How Much Can I Save Every Month?
Tank Account
Registration and Logging In
Contacting Us
Refer a Friend
- Do I Need to be a BoilerJuice Member to Start Earning ‘Refer a Friend’ Vouchers?
- What is a ‘Refer a Friend’ Voucher Code?
- Why Have I Received a ‘Refer a Friend’ Voucher Code?
- How Do I Earn ‘Refer a Friend’ Vouchers?
- How Do I Redeem My ‘Refer a Friend’ Voucher Code?
- Can I Earn ‘Refer a Friend’ Vouchers For Myself?