Payment is taken as soon as you place your order and enter your credit/debit card details in our secure payment gateway. When your order is processed and sent to the oil Supplier, we then refund you for any Group Savings obtained, where applicable. We will refund the value of any under-delivery when the Supplier has confirmed the delivery volume to us.
Refunds will always be made to the same card used to pay for the order. Even though we process your refund immediately after the delivery is confirmed by your Supplier, refunds will typically take 5 working days to appear on your account.