Why Has My Refund Not Gone Back to the Card I Placed the Order On?

If you have used more than one card to place orders on your account or to make payments into your Payment Plan any refund will be made back to the last card used, to the value of any transactions made with that card. If there is not enough to cover the refund then it will take the balance from a previous card. For this reason we advise customers never to use somebody else’s card to place orders on your account.