The amount of any under-delivery will be credited to your 'Tank Account' and can be deducted from future orders. You can see this by logging onto 'My Account'. If you would prefer to have the money refunded to your account you can do this from your 'My Account' area once the delivery has been confirmed by the Supplier.
Articles in this section
- The Supplier Did Not Deliver the Full Order
- I've Ordered More Than My Tank Will Hold
- Will I Pay More Per Litre if the Tank Will Not Take the Full Order?
- I Would Like to Cancel My Order. How Do I Go About That?
- I've Cancelled My Order So Why is My Payment Still Shown on My Credit/Debit Card Account?
- I Have Not Received a Refund for My Under-Delivery / Group Saving Back to My Card.
- Why Has My Refund Not Gone Back to the Card I Placed the Order On?